Shipping Policy

Last updated: 6 October 2026

Shipping Policy

CataTrain ships surgical training products and accessories from Madrid, Spain.

Order processing

Orders are normally prepared for shipment within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of high demand, product launches or circumstances outside our reasonable control, processing may take longer. Where a significant delay is expected, we will make reasonable efforts to inform you.

Shipping within Spain

We offer tracked shipping throughout Spain.

For mainland Spain, customers may be offered Standard and, where available, Express delivery options.

Estimated transit times after dispatch are generally:

Mainland Spain: approximately 1–3 business days.
Balearic Islands: approximately 2–5 business days.
Canary Islands, Ceuta and Melilla: delivery may take longer due to transport and customs or tax formalities.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.

European shipping

CataTrain ships to selected European countries.

Standard European deliveries will generally take approximately 3–7 business days after dispatch, depending on destination and shipping service.

Express options may be available for certain destinations.

The shipping methods and prices available for your destination will be displayed during checkout.

International shipping

We may ship to selected destinations outside the European Union.

International delivery times vary considerably depending on destination, carrier and customs procedures.

Customers outside the European Union may be required to pay customs duties, import VAT, taxes or handling charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

CataTrain has no control over charges imposed by foreign customs authorities.

Shipping rates

Shipping charges are calculated according to the delivery destination and shipping option selected.

The applicable shipping charge will always be displayed before you confirm and pay for your order.

CataTrain may offer free shipping for certain destinations, products, promotions or order values. Any applicable free-shipping threshold will be displayed on our website or during checkout.

Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may require several hours to become active after the shipping label has been created.

Delivery address

Customers are responsible for providing a complete and accurate delivery address.

Please review your shipping information carefully before confirming your order.

If you notice an error after placing your order, contact us as soon as possible at hello@catatrain.com. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where permitted by law.

Delayed or lost shipments

If your shipment appears to be significantly delayed, please contact us at hello@catatrain.com so that we can investigate the shipment with the carrier.

Where you purchase as a consumer and CataTrain arranges the carrier, CataTrain remains responsible for the goods until you or a person designated by you takes physical possession of them, except where applicable law provides otherwise.

A parcel being delayed, lost or damaged by the carrier does not remove any mandatory consumer rights.

Damaged shipments

Please inspect your order when it arrives.

If the parcel or product has been damaged during transport, contact us as soon as reasonably possible at hello@catatrain.com, preferably including your order number and photographs of the packaging and damaged product.

We will assess the issue and provide the appropriate remedy in accordance with applicable law.

Returns

Returns and withdrawals are governed by our Refund and Returns Policy.

Contact

For questions regarding shipping or delivery, contact:

CataTrain
hello@catatrain.com
Madrid, Spain